Privacy Policy

1. Introduction

LaunchKraft ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website launchkraft.net, use our client portal, or engage our services.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and billing information provided when you request a free audit, fill out a contact form, book an audit, or become a client.
• Account Information: Login credentials and profile data for our client portal.
• Business Data: CRM data, lead information, pipeline metrics, and campaign performance data that we process on your behalf as part of our services.
• Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and other analytics data collected automatically when you visit our website.
• Cookies and Tracking: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related billing information
• To communicate with you about your account, services, and support requests
• To send marketing communications (with your consent)
• To manage your CRM automations, website systems, follow-up workflows, and tracking integrations
• To analyze website usage and improve our user experience
• To comply with legal obligations and protect our rights

4. Data Processing for Client Services

As part of our website, CRM automation, and tracking services, we process data on your behalf, including lead information, customer records, and performance data. This data is processed solely for the purpose of delivering the services you have engaged us to provide. We act as a data processor for this information, and you remain the data controller.

We integrate with third-party platforms including GoHighLevel, Meta (Facebook/Instagram), Google Analytics, Twilio, Zapier, and Calendly. Each of these platforms has their own privacy policies, and we encourage you to review them.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party tools and platforms necessary to deliver our services (GoHighLevel, Meta, Twilio, etc.)
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect the rights, property, or safety of LaunchKraft, our clients, or others
• Business Transfers: In connection with any merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure password hashing, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Client portal data is retained for the duration of your engagement with us and for a reasonable period thereafter.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at contact@launchkraft.net.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function properly. Analytics cookies help us understand how visitors interact with our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of every website you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: contact@launchkraft.net
• Phone: (334) 332-7148
• Website: launchkraft.net